Customer Service

At BunkBeds.Shop, we are dedicated to ensuring customer satisfaction and take great pride in our custom furniture pieces. We understand the importance of your purchase and strive to create products that meet your specific needs.

1. Custom Orders and Refund Policy

Due to the custom nature of our bunk beds and furniture, we do not offer refunds or exchanges on custom orders once they are completed. Each piece is made specifically to your specifications, making it uniquely yours. As such, we cannot restock or resell these items. This is why we require bunk beds to be paid in full prior to installation. Once the installation process has begun, we can no longer accept returns, but we will work to ensure your satisfaction.

2. Customer Satisfaction

We encourage our customers to communicate any questions or concerns prior to placing an order to ensure that your expectations are fully understood. We are happy to work with you throughout the design process to achieve your desired outcome.

3. Legal Considerations

Under the U.S. Uniform Commercial Code (UCC), custom-made goods that are tailored specifically to the buyer’s specifications are generally exempt from standard return policies. This legal framework supports our position regarding the non-refundable nature of custom orders.

4. Issues with Orders

In the rare event that your order arrives damaged or defective, please contact us within 7 days of delivery. We will assess the situation and may offer a replacement or repair at our discretion.